« Grill Nest | PhotoFill News Home | How do I install a Telma? »
07.03.06 || WARNING! Coleman PACK-AWAY LanternsHere is good information for all. I sent this as stated below, we'll see if Coleman will even acknowledge the problem.
The lantern I am talking about here is this one:
The green/brown parts are where the one I have is a shiny silver.
From: Phil White
Sent: Monday, July 03, 2006 12:44 AM
To: consumerservice@coleman.com
Subject: Lanterns (Coleman Pack-Away)To Whom It May Concern:
We recently received a Coleman Pack-Away lantern as a gift, and I have a comment/concern about the design of this lantern.
A few weeks ago I personally was looking at this lamp at the store, they had one on display, and I was looking at it, and not too long after I was looking at it I severely pinched myself while closing it. It has a really bad design in its closing or sliding of it. There is nothing to release it to close it smoothly, you just push on it and it all of a sudden will snap down on you.
The reason I’m sending this is because well, like I said we just got one as a gift, and my girlfriend opened it up, put the batteries in it, and guess what: she was trying to close it, and severely pinched herself as it suddenly closed on her.
I have a feeling that most people who have these or have looked at them have pinched themselves and it just brings up a concern to me of why they don’t have a smarter closing mechanism on it, or something to not have it close suddenly on you, which causes the severe pinching between the top part (silver part in my case) and the bottom base of the lantern. If you need more information of where I’m talking about, I can provide it; I just find it a quite obvious pinch point.
I can’t see how this can be marketed as a ‘family sized’ light, bringing the ‘family’ hence KIDS into this. They would get hurt the most with it. We do not have kids but I feel that this is a huge safety factor for children.
There is no documentation in the user manual that comes with this unit of how to open or close this lantern. This leads me to believe that there is no good way to open or close the lantern.
I hope this letter is not ignored, but taken into consideration. You may contact me with any questions or concerns.
Thanks for your time.
Phil White
630-xxx-xxxx
phil@xxxxxx.com
Comments
Well they did respond, saying they 'would give the message to the engineers involved'. They also offered to trade a different style with the one I have, still doesn't solve the problem of all the other ones out there...
Posted by: Photo Phil at July 13, 2006 10:12 PM
What do you mean "the one I have"? The one "we" have.
Posted by: Krissy at July 14, 2006 01:36 AM
I hope you have better luck with your letter than mine to United. It took me 90 minutes to write my complaint letter, and they responded 3 days letter with a 2 sentence answer. Talk about shitty!!!!!!
Posted by: Kevin at July 21, 2006 01:28 PM
Kevin, what was your complaint to United about?
Posted by: Photo Phil at July 21, 2006 05:55 PM